Campaign Troubleshooting

Campaign Troubleshooting 

It is our goal to provide exceptional service, and assist you in getting your campaigns live.

Below are checklists with common issues that we have seen affect campaigns. 

If the relevant checklist does not help you to quickly identify an issue, or if you identify and fix the issue and the campaign is still not working properly, please reach out to your LiveIntent Account Manager. 

 

Google DoubleClick Bid Manager Campaigns

If you are having an issue with a campaign, please confirm that ALL of the following are true:

  • LiveIntent has been selected under BidSwitch as a sub-exchange
  • Tags have been exported from DoubleClick Campaign Manager (DCM) and uploaded within DoubleClick Bid Manager’s (DBM) third-party tag section
  • The campaign is using standard H5 creative (.jpg, .png.) and standard tags

If all of the above are true, please reach out to your LiveIntent Account Manager. 

 

Other Third-Party DSP Campaigns 

If you are having an issue with a campaign, please check and ensure that ALL of the following are true:

  • JavaScript tags have the ‘no script’ element enabled 
  • No wrapped tags are used
  • No blocked tags are used
  • No JavaScript targeting has been layered on the campaign
    • This includes pre-bid, keyword targeting, etc.
  • There is at most two third-party tags on the campaign, none of which are JavaScript. 
  • No frequency cap is on the campaign
  • No viewability tags/thresholds are layered on the campaign 

If all of the above are true, please reach out to your LiveIntent Account Manager. In your email, please detail what targeting/setup is included by default on your DSP seat.

 

 

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